PURE GRAIN
Frequently Asked Questions
What is the material and quality of your products?
- Our Saftane Brand offers high quality jewelry and accessories enriched with unique gemstones and materials. All of the materials used in our products are carefully selected and combined with our special designs.
How can I order your products?
- You can order our products by contacting our e-mail address or phone number on our website.
What is the delivery time for my order?
- The delivery time for standard products is usually 1-15 working days after confirmation of the order. However, the delivery time for special orders or customized designs may vary. Please contact our customer service for detailed information.
What is your return and exchange policy?
- Customer satisfaction is important to us. If you are not satisfied with the product you receive, you can send it back to us for a refund or exchange. There are no returns on personalized products! For detailed information on return and exchange conditions, please see our return and exchange policy.
Do you have special design or customized orders?
- Yes, our Saftane Brand offers special design and customized orders. By sharing a design or a special request with us, we can produce customized products for you. Please contact our customer service for more information.
